Legal
Privacy Policy
Last updated: 27 April 2026
1. Introduction
Ready4ResQ (“we”, “us”, “our”) is committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.
2. Information We Collect
We collect information you provide directly, including: name, email address, organisation details, and any content you add to the platform (member records, equipment data, event information). We also collect usage data such as login times and feature interactions.
3. How We Use Your Information
We use your information to: provide and improve the Service; send important account and service notifications; respond to support requests; and comply with legal obligations. We do not sell your personal information to third parties.
4. Data Storage and Security
Your data is stored on secure servers. We use industry-standard encryption for data in transit (TLS) and at rest. Access to production data is restricted to authorised personnel only.
5. Member Data
When your organisation adds members to Ready4ResQ, you are responsible for obtaining appropriate consent from those members for their data to be stored and processed. Member data is used only to provide the Service to your organisation.
6. Public Portal
If your organisation enables the Public HQ Portal feature, certain information (such as upcoming events and available equipment) may be publicly visible. Administrators control what is displayed on the public portal.
7. Data Retention
We retain your data for as long as your subscription is active. Upon cancellation, you may request an export of your data. Data is deleted within 90 days of account closure, unless retention is required by law.
8. Third-Party Services
We use the following third-party services: Resend (email delivery), Stripe (payment processing). Each has its own privacy policy governing their handling of data.
9. Your Rights
You have the right to: access your personal data; correct inaccurate data; request deletion of your data; and export your data. To exercise these rights, contact us at [email protected].
10. Cookies
We use essential cookies for session management. We do not use tracking or advertising cookies.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email.
12. Contact
For privacy-related enquiries, contact us at [email protected] or write to Ready4ResQ, Victoria, Australia.